Refund policy

Returns & Refunds

We hope you love your Randall & Aubin purchase. If you change your mind, you can return your item within 14 days of receiving it.

Change of mind

To arrange a return, please contact us at michelle@randallandaubin.com.

Items must be returned unused, in their original condition and, where applicable, in their original packaging. Please take particular care when repacking artwork to ensure it reaches us safely.

The cost of returning an item due to a change of mind, including return postage, is the responsibility of the customer. We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible at michelle@randallandaubin.com, with your order number and photographs where relevant.

We will arrange an appropriate solution, which may include a replacement or refund, and will cover reasonable return costs where applicable.

Your statutory rights are not affected.

Exchanges

We do not currently offer direct exchanges. If you would like a different size or item, please return your original purchase and place a new order.

Refunds

Once your return has been received and approved, we will refund you to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Returns address

Randall & Aubin
16 Brewer Street
London
W1F 0SQ
United Kingdom

Please contact us before sending a return so that we can provide any further instructions.